FAQs & Contact Us
Frequently Asked Questions
We've answered a lot of questions in our time so we've pulled together some FAQs for your reference. We've nicely arranged them into clear sections so you can jump to the one you're interested in.
You can email support (email@example.com) with your details and the date that you want to change to and we'll reschedule for you.
If you’re struggling to grasp some of the concepts in the training, either onsite or online, then you can either:
a) Contact your closest Rabble instructor, who can be found here: http://joinrabble.com/locations/, and ask them if you can shadow them for a session they’ll be more than happy to help you out, or,
b) (online trainees only) Contact your launch buddy (firstname.lastname@example.org) who can organise for you an upgrade to the onsite training where you will have a more hands on learning experience.
This length of the process is completely dependent on how long it takes you to complete each stage.
We have chopped the launch process in to 5 key segments in order to make it easier for you to identify what to do and when to do it:
Training – here you will either complete the onsite or online course + assessment
Membership – You will have most likely have subscribed already to the Instructor Membership when you signed up. If not this is the time to do it manually through the dashboard
Tech Set-Up – Here you will follow the guides to set up a Makesweat Club and Stripe Account
Club Set-up – Customise the your Rabble Webpage and Facebook Page + Event (we will make these both for you then grant you admin access)
Launch – Use all the tips, strategies and guide in the emails and dashboard to promote and run your first ever session.
As you can see a lot of the process is dependent on the instructor to complete different tasks in order to build themselves up to a position to launch. We generally recommend you to set a launch event date 3 weeks after the Facebook Event in order to maximise your success. All in all if you dedicate the time you could realistically get up and running within 5-8 weeks.
This is completely normal and will become available once you . We have done this to allow you to focus on the current task at hand in order to efficiently and quickly move through the launch stages. If you would still like to access them you can do so with the links below.
First Aid, Insurance and Equipment - http://joinrabble.com/instructor-dashboard/shop/
Brand Materials - http://joinrabble.com/instructor-dashboard/brand-materials/
Marketing Guides - http://joinrabble.com/instructor-dashboard/marketing-guides/
Post Launch - http://joinrabble.com/instructor-dashboard/post-launch/
Head over to the following link: http://joinrabble.com/instructor-dashboard/membership If you are still having issues then try hard refreshing or clearing your cache. If all else fails, contact email@example.com and we can sort it out.
Access to your personalised booking platform Makesweat,as well as our database of comprehensive video tutorials.
Your very own webpage/URL and a location on our Find a Game page (http://joinrabble.com/locations).
Your own Rabble Facebook page.
A comprehensive marketing guide and personal support to help attract players to your first session and how to build from there.
Direct access to our support team who will assist you throughout your entire journey and will always be on hand to help you with anything you need.
Two new games every months to keep things fresh and interesting for you and your players.
We generally recommend you set your launch event date 3 weeks after the creation of your Facebook Page. This is the formula we have seen from successful instructors in order to maximise the success and exposure to their Facebook Launch Event.
Once you’ve set up your MakeSweat and Stripe accounts and then added Join Rabble (https://www.facebook.com/join.rabble.admin) on Facebook you should email your launch buddy and let them know you’re ready to move onto the next stage.
Let us know! Email your launch buddy saying you’ve got your tech set-up complete.
The next stage is on our part:
We will then review your Makesweat club and recommend any improvements based on past successful launches.
Build your Rabble webpage
Create your Facebook Page + Launch Event (the event depends on whether or not you have commited to a launch date)
This process can take up to 48 hours. After these things have been done we will send you an email prompting you to customise your webpage.
Councils will always ask for a copy of your public liability insurance (which you can get here ) along with a risk assessment. Here is an example risk assessment which can be adapted to your specific site: Example Risk Assessment Template
Councils sometimes also ask for a copy of your first aid certificate and some basic public safety questions. Here are some examples which can be adapted to meet your specific site: Example Public Safety Questions
Unfortunately, we can’t allow you to change your Rabble to the name of your location in order to ensure fairness in the areas where there may be multiple instructors. However, there is no requirement that your use your full name so let your launch buddy know if you want this to be changed.
After you’ve submitted your launch session we will process your application then create a Facebook page and launch event for you. This may take a little while and in the meantime keep going with your marketing. You can also send your launch buddy over a quick email letting them know that you are ready to move onto the next stage.
To obtain your public liability insurance you should go to this link: https://www.insure4sport.co.uk/sportsinsurance/fitnessclassparticipant/?ref=rabble
The link only gets you to the website. To get the correct insurance please see the following instructions:
We recommend £5m cover, so we've secured a 20% discount for Rabble Instructors through Insure4Sport. Please click "buy now" then "coaches" and for the sport enter "fitness class instructor".
If you'd like to get First Aid training, we recommend using this supplier: https://www.prosportsfirstaid.co.uk/
Get £5 off with the discount code: UK-RABBLE
For 10 people you will need: 10 bibs (5 of each colour), a pack of different colour cones. To play the projectile based games and variations you will need a hand sized dodgeball and a frisbee. You can order your own equipment seperately or in a package here: http://www.m3csports.com/rabble
Our marketing guides on the http://joinrabble.com/instructor-dashboard/marketing-guides are a great place to start. They’ll provide you with four different marketing methods and a comprehensive and easy to follow Rabble marketing checklist so that you can check what you have and haven’t done.
There are also brand materials which you are free to use. In addition to this we give you a marketing timeline in our emails that we send over. You should pay close attention to these and make sure that you complete each and every step. If you want extra marketing help then feel free to utilise the instructor group, everyone in the group has been through the process and will be able to help you with tips and tricks of their own.
Of course! There is no obligation to use our booking platform. You can add a free pass meaning that people still sign up and therefore complete the PAR-Q form and then take cash on the day of the event.
If you’re having trouble applying an offer code, the first thing to remember is that the code is case-sensitive. You must also make sure that the pass has been applied to your events, otherwise people can’t use it to book on.
Is the pass single-use? If so, people trying to use the code more than once will also not have access.
Your first games will be sent by email one month after the date of your first membership payment, and every month thereafter. If for any reason you don’t receive the new games, contact your launch buddy or email firstname.lastname@example.org.
Yes! You can do this. If you let your launch buddy know he can add the link to your Rabble page so that people know where to go and you don’t miss out on any bookings.
You are more than welcome to partner with any institution and it can actually be a really good way of expanding your group and creating some revenue. Options such as working with charities, business corporations and slimming groups are also a good avenue to explore.
This depends on the type of insurance that you have and whether you have the extra checks. These vary depending on your locations but in England and Wales it is a DBS check whilst in Scotland it is a PVG.
If you do not have that many people currently signed up to your session then you need to increase your marketing efforts. It can be hard at first to obtain substantial numbers so you should persevere and run the class anyway. Cancelling sessions is a bad idea as this could lead to you losing potential customers. You can refer back to the marketing guides to check what you could add to your marketing push. When you run that session for those few people a good idea is to make sure to ask them to bring a friend or two next time.
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